Изображение профиля ergintamano29
@ergintamano29
Флаг Philippines Pasay City, Philippines
На сайте с 21 июня 2018 г.
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ergintamano29

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I am an experienced customer service/support specialist having worked in the call center industry for 6 years. I supported clients based in the US, UK, Canada, and Australia both in the Financial and Risk industries. I have the skills and professional training to assist you with providing excellent customer service to your clients. In addition to this, I also have exposure to both inbound and outbound telemarketing that have helped my previous employers grow their businesses and gain and maintain clients. I am adept at handling customer queries not only via phone but via live chat and email as well. In addition, you will find the following skills I possess useful in your business: - WordPress/CMS Management - Elementor and GP Premium -Google Ads -FB Ads - Email Handling - Internet Research - Social Media Management - Google Docs and Sheets - Microsoft Office - Data Entry I can work on any schedule and if you think we're a good fit, please contact me.
$8 USD/hr
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Опыт работы

Team Manager- Risk Service, Asia Pacific

Mar 2017 - Dec 2017 (9 months)

-Managed a team of customer service representatives to ensure that Key Performance Metrics are met. - Coached staff to deliver superior customer service in line with global customer support guidelines. - Improved first call resolution results and actively drive more resolution on the initial query. - Worked with the team to reduce the volume and time of outstanding cases and ensured staff understood and adhered to established procedures.

Customer Support Executive

May 2014 - Nov 2016 (2 years)

-Provided support for customers in relation to Eikon, World Check One, World Check Online and Screening Online data and functionality. - Used multiple tools (Salesforce, CRM, Sharepoint, etc.) to log and process queries. - Managed and resolved queries during initial engagement and follow-up, if needed. - Proactively escalated queries based on interaction with client, for faster resolution.

Registered Financial Services Representative

May 2013 - May 2014 (1 year)

Series 7 - General Securities Representative Examination (GSRE) Series 63 - Uniform Securities Agent State Law Examination Trader Certified / Registered with 2 Self-Regulatory Organizations, FINRA and NASDAQ Stock Market, and Licensed in 53 U.S. states and territories

Образование

Nursing

2005 - 2009 (4 years)

Квалификация

Ultimate Google Adwords Course 2017 (2018)

Udemy

Online training course about Google Adwords

E-Commerce for Virtual Assistants Bootcamp Certificate (2018)

WFHR.IO

This certification recognizes the recipients' successful completion of WFHR's E-commerce for Virtual Assistants Course. The certification signifies that recipients have learned and practiced essential e-commerce VA skills such as product research and sourcing, product listing, order fulfillment, handling refunds/exchanges, tracking inventory, and Shopify/Oberlo management.

WFHR Virtual Assistant Bootcamp Certificate (2018)

WFHR.IO

This certification recognizes the recipients' successful completion of WFHR's Virtual Assistant Boot Camp. The certification signifies that recipients have learned and practiced essential Virtual Assistant skills such as email management, schedule management, office applications, social media and WordPress sites management and internet research. Students are required to complete various skill-focused modules, accomplish action items and get 100% score on all exams.

Сертификаты

  • US English Level 1
    92%

Верификации

  • Соединить с Facebook
  • Предпочтительный фрилансер
  • Оплата подтверждена
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  • Личность подтверждена
  • Электронный адрес подтвержден

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