Profile cover photo
Теперь вы подписаны на .
Ошибка подписки на пользователя.
Этот пользователь не разрешает другим пользователям подписываться на него.
Вы уже подписаны на этого пользователя.
Ваш членский план допускает не более 0 подписок. Повысить уровень членства можно здесь.
Пописка на пользователя успешно отменена.
Ошибка при отмене подписки на пользователя.
Вы успешно порекомендовали
Ошибка рекомендации пользователя.
Произошла какая-то ошибка. Пожалуйста, обновите страницу и повторите попытку.
Электронный адрес успешно верифицирован.
Аватарка пользователя
$7 USD / час
Флаг EGYPT
cairo, egypt
$7 USD / час
Здесь сейчас 1:40 AM
На сайте с февраля 5, 2023
0 Рекомендации

Hassan S.

@hassansayed33

verified.svg
5,0 (4 отзывов(-а))
4,4
4,4
100%
100%
$7 USD / час
Флаг EGYPT
cairo, egypt
$7 USD / час
100 %
Завершенных работ
100 %
В рамках бюджета
100 %
Своевременно
25 %
Рейтинг повторного найма

German Speaking VA | DE Customer Care Specialist

Thank you for reviewing my profile. I'm an Egyptian who was born and raised in Germany. I speak, read and write fluently in English and German. I also hold a german bachelor degrees ([login to view URL]. Business Administration and Economics) and I am able to work with both languages on an academic level. I am passionate about both Translation and Customer Service. I love to answer questions, solve problems and build rapport with clients. I am also highly motivated and a quick learner, and fully committed and dedicated to the work and projects I engage in! I have both inbound and outbound Sales experience, as well as Email & Chat Support experience. I have excellent communication skills, and I am particularly keen on attention to detail and accuracy! I am also a skilled and experienced translator with a strong background in translating documents, websites and applications in German, Arabic and English. Bringing forth an excellent command of these languages, and a track record of impeccable proofreading, editing and translating. Strengths: • Customer care specialist • Phone/Chat/Email handling • Cold/Warm calling using CRM systems • Proficient in MS Office applications and their Google counterparts • Excellent grasp of the German language, both written and verbal • Strong people management skills • ChatGPT • Amazon FBA Programs used: Outlook, Excel, Word, Google Docs spreadsheets and Calendar, Hubspot, Dialpad (phone software), Aircall (phone software), I Plum (Phone software), Skype For Business, Google Voice, Slack, Microsoft Teams, Zendesk/Freshdesk (phone software), Genesys workspace (CRM), Microsoft Dynamics 365 (CRM) etc… I am looking for interesting and appealing remote freelance opportunities as a VA or German-English Translator. High quality work and punctuality guaranteed. Please do not hesitate to connect if you have further questions and think that I am a perfect match for your job posting. I look forward to working with you. Best wishes, Hassan

Свяжитесь с Hassan S. по поводу вашей работы

Авторизуйтесь для обсуждения любых деталей в чате.

Отзывы

Изменения сохранены
Показаны с 1 по 4 из 4 отзывов
Фильтровать отзывы по:
5,0
$650,00 USD
The Main Man. Thank you for all the hard work
BPO
Customer Service
Call Center
Amazon
+ еще 1
Аватарка пользователя
Флаг Jawad N.
@paklandmarble
7 месяцев назад
5,0
$550,00 USD
Work delivered as expected. Very happy with Hassan.
BPO
Customer Service
Call Center
Amazon
+ еще 1
Аватарка пользователя
Флаг Jawad N.
@paklandmarble
7 месяцев назад
5,0
$15,00 USD
Great work. The freelancer was very professional.
Data Entry
Marketing
Social Media Marketing
Online Writing
Social Sales
Аватарка пользователя
Флаг Jonas C.
@jonaschagas
7 месяцев назад
5,0
£270,00 GBP
Very professional and upfront. He knows what he is doing and as expected fluent in written and spoken German. Very happy with the work done. Will definitely recommend him to others.
BPO
Customer Service
Call Center
Amazon
+ еще 1
Аватарка пользователя
Флаг Jawad N.
@paklandmarble
7 месяцев назад

Опыт работы

DE Customer Service Team Manager

Alorica
дек. 2022 - Настоящее время
- Manage and directing a staff of approximately 20-25 Customer Service Associates. - Carry out call and email QA (quality assurance) tasks to ensure effective customer service to all accounts and to support development of associate engagement skills. - Performing weekly performance reviews of all team members and provide constructive feedback. - Supervise and develop non-exempt associates thru effective coaching and performance management.

DE Customer Service Resolution Specialist

Amazon.com
апр. 2022 - нояб. 2022 (7 месяцев, 1 день)
- Worked on customer escalations and recognize risk to Brand/Customer appropriately. - Supported New Hire Social Media CSAs through training and managing approval queues. - Examined and escalate systemic issues on the Social Media CS Knowledge Center. - Handled escalated Supervisor calls.

DE Customer Service Associate

Amazon.com
окт. 2021 - апр. 2022 (6 месяцев, 1 день)
- Answered German customer's inquirers about our products information, availability, shipping fees and ratings, expected delivery date or warranty provided or check the status of repair request, provide the terms and conditions for coupons and discounts. - Supporting German customers in solving problems regarding their orders shipments by changing the delivery addresses, reschedule the delivery or make a return request, arrange for item pick up or contact the courier company.

Образование

Bachelor's degree, German studies

Ain Shams University, Egypt 2014 - 2018
(4 года)

Свяжитесь с Hassan S. по поводу вашей работы

Авторизуйтесь для обсуждения любых деталей в чате.

Верификация

Предпочтительный фрилансер
Личность подтверждена
Метод оплаты верифицирован
Номер телефона верифицирован
Электронный адрес верифицирован
Связано с Facebook

Сертификаты

german-1.png German 1 97%
german-2.png German 2 90%
preferredfreelancer-1.png Preferred Freelancer Program SLA 1 82%

Топ-навыки

Просмотреть подобные образцы

Предыдущий пользователь
Следующий пользователь
Приглашение успешно отправлено!
Зарегистрированных пользователей Всего опубликовано работ
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2023 Freelancer Technology Pty Limited (ACN 142 189 759)
Загружаем предпросмотр
Разрешение на определение геолокации предоставлено.
Срок действия вашего сеанса входа истек, и сеанс был закрыт. Пожалуйста, войдите снова.