Изображение профиля kofogt
@kofogt
На сайте с 31 октября 2017 г.
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kofogt

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Why Hire Me? I have a British accent, this means I can handle calls inbound and outbound to both clients and suppliers. I am a native English speaker. I am a hardworking professional, focused and diligent. I meet my targets and deadlines. I do not need to be micro-managed, once given a task list I do my job with no hassle and present results at the end of each week. Who am I? Accountant, underwriter, content writer and blogger with 2 years work experience in customer service. I have always loved working with new people. I want to help people and work in start-ups/SME. I want to help businesses grow and be a part of the bigger picture. QUALIFICATIONS 1. TOEFL 2. University Graduate: B.Sc. Insurance 3. Certificate: Advanced Writing and Reporting Skills. 4. Member of Chartered Institute of Loan and Risk Management of Nigeria. 5. Certificate: Working with Upset Customers(LinkedIn) 6. Certificate: Learning Data Analytics (Linked in) 7. Working on writing the ICAN exam.
$20 USD/hr
12 отзыва(-ов)
5.0
  • 100%Выполненные работы
  • 100%В рамках бюджета
  • 100%Своевременность
  • 8%Рейтинг повторного найма

Портфолио

Последние отзывы

  • изображение Filmon Y. E-commerce Personal Assistant $60.00 USD

    “Great work, thank you.”

  • изображение Ionut S. Krenig Limited $735.00 USD

    “It has been excellent to work with Kofo on this project. She is very professional and highly skilled. Everything was done as requested and she had been an excellent advisory and contributor along the way. I will carry on using her on every occasion and can recommend her to anyone that is looking for a freelancer with her skills.”

  • изображение Emily S. Updating Backlinks $500.00 USD

    “She was very communicative and went the extra mile to ensure my needs for this project were met.”

  • изображение Michael W. Virtual Assistance for E-Commerce Store $207.46 USD

    “Working with Kofo was wonderful. Her work ethic is excellent and she knows her stuff. She asked all the right questions and provided updates when necessary. My project was a combination of writing, image editing, and helping me with setting up plugins and she did not skip a beat. She has never missed a deadline and I'm not sure if she even sleeps. She exceeded my expectations. Can't wait to work with her again. [04 June, 2018] Kofo has been a tremendous help with getting my store in order. She asks the right questions and delivers quality work.”

  • изображение Martin L. FLUENT ENGLISH SPEAKING PERSON TO CALL PROSPECTS $88.76 USD

    “great person”

  • изображение Samuel L. Personal Assist/Virtual Assistant & Customer Advocate $1456.55 AUD

    “Kofo is a true professional. A pleasure to work with and we will continue to work together as our company grows.”

Опыт работы

Customer Support Associate/ Project Management

Nov 2017

• Manage customer complaints through effective customer complaints resolutions process. • Ensure Customers are satisfied. • Use Zoho, Zendesk,Thunderbird/Outlook to keep in contact with students. • Managing Relationships with students. • Use of Woocommerce to mange orders

Customer Support Representative/ Underwriter

Jun 2017 - Jan 2018 (7 months)

Implement & monitor customer service delivery standards and ensure the branch provides quality customer service. • Manage customer complaints through effective customer complaints resolutions process. • Ensure minimum turnaround time for transactions at the branch • Analyse risk in insurance proposals. • Filing of case files.

National Youth Service Corps

Jan 2017 - Dec 2017 (11 months)

The NYSC scheme was created in a bid to reconstruct, reconcile and rebuild the country after the Nigerian Civil war. The unfortunate antecedents in our national history gave impetus to the establishment of the National Youth Service Corps by decree No.24 of 22nd May 1973 which stated that the NYSC is being established "with a view to the proper encouragement and development of common ties among the youths of Nigeria and the promotion of national unity"

Customer Support / Project Supervisor

Apr 2016 - Nov 2016 (7 months)

• Monitoring movement of teams to locations. • Assigning teams to locations of duty. • Approving final details of reports managing several teams at a time. • Managing Customer relationships. • Conflict resolution between clients and the company • Replying live chat, using Zendesk and official mail to respond and reach out to clients.

Образование

Bachelor of Science Insurance

2012 - 2016 (4 years)

Квалификация

TOEFL (2018)

Educational Testing Service

The TOEFL test is the most widely respected English-language test in the world, recognized by more than 10,000 colleges, universities and agencies in more than 130 countries, including Australia, Canada, the U.K. and the United States. Wherever you want to study, the TOEFL test can help you get there.

Advanced Writing and Reporting SKills (2016)

Pan-atlantic University: School of Media and communication.

The Advanced Writing and Reporting Skills (A.W.A.R.E.S.) is a programme that focuses not only on improving writing skills but also on facilitating proficiency in research as well as critical and cognate skills. The course will be of particular benefit to persons who work in the media and in public relations or who aspire to enter these fields, but it is also beneficial to those who merely wish to improve their writing skills.

Сертификаты

  • Preferred Freelancer Program SLA
    92%
  • US English Level 1
    85%
  • Numeracy 1
    77%

Верификации

  • Соединить с Facebook
  • Предпочтительный фрилансер
  • Оплата подтверждена
  • Телефон подтверждён
  • Личность подтверждена
  • Электронный адрес подтвержден

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