Manny C.

Hi! Thank you for viewing at my profile. I am a passionate, honest, and hard-working person who has over 4 years of experience providing professional, efficient, and high-quality service to various call center companies. I am skilled in communicating with customers over the phone, I've worked as a customer service - Voice/Chat. I do inbound, and sometimes outbound calls. I have known a lot of tools from my previous jobs, and I am open to learning to use any new tools for me to execute the job well. I am very eager to work on something where I can learn new skills, and explore myself in different fields. I am a fast learner person and willing to be trained. I am looking forward to working with you. - Work Experience: Customer Service Representative - Voice | Tech Mahindra, Cebu City September 2018 - January 2020 • Target - Retail (United States) • Lord & Taylor - Retail (United States) • Hudson's Bay - Retail (United States) - Part of my job was placing order, processing refund, checking for availability of the item, etc. • United Parcel Service - Shipping Carrier (United States) - Part of my job was tracking packages, scheduling pick up, initiating investigation for lost packages, etc. Customer Service Representative - Voice and Chat | Concentrix, Cebu City October 2020 - August 2023 • Anthem - Healthcare Insurance (United States) - I've worked as claim specialist; part of my work was providing claim denial, sending claim for adjustment, voiding claim and rekeying claim, sending EOB (Explanation of Benefit) through fax. I sometimes do outbound call to reach member's Home Plan to confirm the denial.