Изображение профиля marianneguindi
@marianneguindi
На сайте с 27 ноября 2019 г.
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marianneguindi

В сети Офлайн
I am a detail oriented and self motivated candidate. A combination of factors including; a variety of managerial and administrative titles held in the past, extensive customer service experience and an innate sense of adapting to an independent or team oriented environment, leads me to I know how to perform tasks in a professional and responsible way.
$7 USD/hr
1 отзыв
1.9
  • 100%Выполненные работы
  • 100%В рамках бюджета
  • 100%Своевременность
  • N/AРейтинг повторного найма

Portfolio Items

Последние отзывы

  • изображение Brendan O. Superstar VA £74.50 GBP

    “In a world of fairly average workers and assistants, Marianne is a breath of fresh air. Keen, smart & efficient. Able to get on with all tasks set for her and delivering an above and beyond VA service. I am just so sad that Coronavirus has forced us to suspend operations.”

Опыт работы

Senior Secretary for regulatory affairs department

May 2015 - Jul 2017 (2 years)

•Answer telephones and direct calls to appropriate staff or take messages. •Operate office equipment and use word processing, spreadsheet, or other software applications to prepare reports, invoices, letters, memos •Perform various clerical or administrative functions •Scan or read incoming materials to determine how and where they should be classified or filed. •Input data •Sort or classify information according to guidelines

Team Leader for 4 Canadian projects

Mar 2013 - Dec 2014 (1 year)

Working as a Team Leader for 4 Canadian projects: Air Canada Helpdesk (French – English). Air Canada IMAC (French – English). IBM-Canada- French. Aldo Shoes International (French- English) (Calls – mails – Chat) (responsible for New Hires training, Quality Control, conducting hiring interviews and assessments and doing management reporting for the Team composed of 24 agents)

SME (Subject matter expert) for a Canadian account « Air Canada IMAC»

Sep 2011 - Mar 2013 (1 year)

SME (Subject matter expert) for a Canadian account « Air Canada IMAC» (French – English). (responsible for New Hires training, Quality Control and doing management reporting)

Technical support and Customer service representative

Sep 2010 - Mar 2011 (6 months)

•Confer with customers in French and English by telephone to provide technical support for issues that they are facing or information about products or services, or obtain details of complaints. •Working on Trouble reports submitted by customers on the company’s website in order to resolve their technical issues •Performing test on laboratory machines to advice users appropriately concerning their issues.

Customer service representative for a Canadian company (Videotron)

Aug 2009 - Aug 2010 (1 year)

•Confer with customers located in Canada by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. •Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. •Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.

Образование

License

2005 - 2009 (4 years)

High School

1991 - 2005 (14 years)

Квалификация

The Best Of IBM (2014)

IBM Egypt

Certificate issued for the Outstanding Performance

DELF (diplôme d'études en langue française) (2005)

DELF (diplôme d'études en langue française)

HR Course (Organisational Behaviour and recruitment) (2014)

AUC (American University of Cairo)

HR Course (Organisational Behaviour and recruitment)

Верификации

  • Соединить с Facebook
  • Предпочтительный фрилансер
  • Оплата подтверждена
  • Телефон подтверждён
  • Личность подтверждена
  • Электронный адрес подтвержден

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