Enthusiastic client services professional with strong background directly interfacing with industry customers. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Resourceful, self-motivated, and fast-learning individual with a desire for an opportunity to expand professional skill set.
Fluent in English, Intermediate level in Spanish, and beginner/conversational in Italian.
Implemented interpersonal communication skills with customers to understand their financial priorities and uncover products and solutions that will benefit them and the company. Offer customers guidance and quickly connect them to the appropriate department to meet their needs. Accurately and efficiently processed transactions such as customer deposits, check cashing, & dual currency conversions. Assisted customers with inquiries and/or problem resolutions in a professional and composed manner.
Member Services Representative
Global Credit Union
сент. 2019 - мар. 2020 (6 месяцев, 2 дня)
Provided customers with a high level of friendly service
• Processed financial account transactions to include payments, withdrawals, and deposits, as well as inquiries, information updates, and accounts opening/closing
• Handled accurate currency exchanges and the balancing of money in both Euro and Dollar currencies of personal teller drawer
• Maintained up to date knowledge of bank products
• Responsible for the balancing and processing of reports for all of the branch ATM machines
сент. 2012 - нояб. 2014 (2 года, 2 месяца)
Maintained knowledge of products and services as to consult and advise customers. Performed troubleshooting on devices and demonstrated the functions. Resolved customer billing issues and discrepancies. Consistently met and exceeded personal and store sales goals. Assisted in processing inventory evaluations and operational functions. Initiated the hiring process by outreaching to applicants, conducting interviews, and referring prospective candidates to the district manager for hire.