Изображение профиля misshoneyramos
@misshoneyramos
Флаг Philippines Pasig City, Philippines
На сайте с 14 августа 2019 г.
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misshoneyramos

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I have worked as a Customer Service Representative for 8 years in the BPO industry where I have enhanced my skills which includes administrative tasks. I am also skillful with MS Word and MS Excel. I’m a hardworking, multi-tasking and driven person looking for a freelance job where I can share my skills, learn new things and gain experience. I give my best to every task entrusted to me as well as importance to every detail, inquiry and requests of clients because I value my customers and my reputation as well. Regards, Honey
$5 USD/hr
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Опыт работы

Subject Matter Expert

Jul 2012 - Jul 2019 (7 years)

Dish Network: July 2012 - August 2017 • Worked as a Customer Service Representative for 3 years and was promoted as a Subject Matter Expert for Customer Retention Department • Assisted customers with account changes and billing • Provided long term resolution to customers to avoid them from cancelling • Took escalated calls Sprint: August 2017 - July 2019 • Subject Matter Expert • Floor Support • Took escalated calls • Random call listening and flyby coaching • POC if the Team Lead is out

Customer Service Representative

Jan 2012 - Jun 2012 (5 months)

• Worked as a Customer Service Representative for Comcast • Assisted customers with their bill payments and setting up payment arrangements as well as reactivating accounts from suspension

Technical Support Representative

Oct 2010 - Dec 2011 (1 year)

• Worked as a Technical Support Representative for Sony Account • Assisted customers in performing basic troubleshooting steps over the phone and remotely with their TVs

Образование

BS Biology

2006 - 2010 (4 years)

Верификации

  • Соединить с Facebook
  • Предпочтительный фрилансер
  • Оплата подтверждена
  • Телефон подтверждён
  • Личность подтверждена
  • Электронный адрес подтвержден

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