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@nesreenhamdy
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nesreenhamdy

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I worked as a Principal Support Engineer at Oracle for 8 years. My main role was offering strategic technical support to assure the highest level of customer satisfaction. I am an expert in diagnosing, documenting and solving customers’ critical issues. I also participated in the creation and delivery of course material for advanced technical topics, creating content within the Knowledge Management System (consultative articles, case studies, and white papers). I managed all severity and escalated complex customer issues within guidelines including cross functional issues, worked closely with development in planning product enhancements and new features and provide feedback and input to development on the customer impacted practices and policies such as 'frequency of patchsets'.
$20 USD/hr
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Опыт работы

Principal Oracle ERP Support

Jan 2008 - Nov 2015 (7 years)

As a Principal Technical Support Engineer, I Offer strategic technical support to assure the highest level of customer satisfaction, create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues . Participate in the creation and delivery of course material for advanced technical topics. Create content within the Knowledge Management System and Manage all severity and escalated complex customer issues including cross functional issues.

Образование

MBA in Management of Information Technology

2014 - 2016 (2 years)

Bachelor Degree, Faculty of Computer Science and Information System Information Systems Department

1998 - 2002 (4 years)

Квалификация

Business Intelligence Analyst - Mastery Award for Professionals 2018 Issued By IBM on 08-Aug-2018 (2018)

IBM Organization

This badge earner has proven expertise to consolidate data gathered from several sources, and run queries catered to build business reports, using IBM Cognos Analytics Authoring. The badge earner has demonstrated advanced proficiency in topics such as using lists, crosstabs, charts, prompts, calculations, drill-through definitions, queries, macros, bursting report, Active Reports, and enhancing reports using HTML. [login to view URL]

Business Process Developer - Mastery Award for Students 2016 Issued By IBM on 20-Jul-2018 (2018)

IBM Organization

This badge earner has a proven expertise to create business objects and variables, use gateways, process flows, and customize user interfaces (coaches), using IBM BPM. The badge earner has demonstrated advanced proficiency on topics such as organizing process assets into toolkits, managing variables & data flow, building a business data model, and building services & user input forms. [login to view URL]

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