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Contractual Freelance Customer Service ProjectsJan 2019 - Aug 2019 (7 months)
I worked with various companies as a freelance virtual assistant through live chat, email and phone customer service on contractual projects.
Remote Customer Service RepresentativeDec 2017 - Dec 2018 (1 year)
We take in calls and assist customer concerns, do a lot of multitasking which includes emails, dispatch, billing, reviews and clerical task such as updating company’s database in Google documents and spreadsheets. Also had experience recruiting people on this company and trained them to be ready for productions.
Senior RepresentativeApr 2016 - Oct 2017 (1 year)
I was a right hand for a team manager in operations to support agents, handle clerical/administrative tasks, coaching and take supervisor calls.
Market Research InterviewerJan 2016 - Mar 2016 (2 months)
SSI is a contractual based company and new hired agents only have 3 months contract with the company unless agents performance is good then they’ll definitely rehire. We did outbound market research for clients who seek to do research through surveys.
Customer Service RepresentativeDec 2012 - Jun 2013 (6 months)
I’ve worked in Ibex as Customer Service Representative for a short period of time under AT&T account. We do outbound sales and customer service for US customers under their postpaid account.
Outbound TelemarketerJul 2012 - Oct 2012 (3 months)
I’ve worked in Flatworld under PPI or Payment Protection Insurance Company in the UK. We do outbound calling to people in the UK to help them file a refund for mis-sold PPI.
Sales Representative/BaristaDec 2011 - Jun 2012 (6 months)
This was my first job and I was just 17 years old when I worked in Fuxion Tech. We offered gadgets and computer products. I basically sell these products and do marketing. I am also worked as a Barista because the shop is divided into 2 different shops for Fuxion technology and Sencha milk tea shop so while customers are waiting for their milk tea they can definitely check out products at Fuxion Tech.
BS in SOCIAL WORK2010 - 2015 (5 years)
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- Оплата подтверждена
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