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Hi, I am Pritam Saha from Dhaka, Bangladesh. I have almost 10 years of enterprise-level work experience, specialising in the planning, implementation, maintenance, and support of large scale IT infrastructures. Multi-certified with strong experience managing IT infrastructures and data-center operations across cross platforms. Very capable & proven ability to create and deliver solutions tied to business growth, organisational development and systems/network optimisation. Skilled problem identifier and troubleshooter, comfortable in managing systems, projects and lead teams in a range of IT environments. ⁌ Core Skills ⁍ ➼ Excellent Troubleshooting Skill - Ability to logically approach a problem from definition through resolution - Experienced in solving technical problems quickly and identifying opportunities to automate repetitive processes. ➼ IT Service Management - Proficiency in ITIL methodology, especially Incident and Change management. - Demonstrated expertise of ServiceNow toolset ➼Technical Skill Set - Enterprise level virtulzation (VMWare, Citrix or Hyper-V) - Server Administration (Windows and Linux) - Microsft Active Directory, Exchange (O365) and Group Policy Management - Storage technologies (SAN/NAS/iSCSI/Fibre Channel) - Shell Scripting /Powershell - Cloud Computing (Azure, AWS, Google) - Disaster Recovery, backup and recovery, and replication - Data and Network Security (Firewall, endpoint protection, syslog, IDS/IPS etc.) - Hands on Experience in Technical Writing/Diagram - Data Entry/Processing
$10 USD/hr
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Опыт работы

Manager - IT Infrastructure

Dec 2018 - Nov 2019 (11 months)

- Oversee all functions of IT Infrastructure including server systems, network, security, and day to day IT Operations. - Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.

IT Specialist - Technical Services

Mar 2017 - Dec 2018 (1 year)

- Worked as key resource as architect, engineer, and support over IT projects for customer like Telcos, Banks & Manufacturers. - Providing client companies data/network solutions along with strategic planning and project leadership over system migration, configuration, administration, upgrades and troubleshooting.

IT Operations Associate- Infrastructure Servcies

Sep 2014 - Mar 2017 (2 years)

- Led server infrastructure development, quality assurance, staging and production systems for the fortune 500 company. - Established automated server generation routines optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.

System Engineer- IT Service Desk

Jan 2013 - Aug 2014 (1 year)

- Played an active Service Desk Analyst role of First Level Hotline Management and End User IT Support Team. - Analyzed issues to identify troubleshooting methods needed for quick remediation, explained findings to customers & outlined repair or service options.


Masters in Information Technology

2016 - 2017 (1 year)

Bachelor of Science (BS) in Electronics & Telecommunication Engineering

2007 - 2012 (5 years)


ITIL® Foundation Certificate in IT Service Management (2019)

AXELOS Global Best Practice

Credential ID : 9980043013499825, Certificate number: GR750537833PS

Network Security Expert 1-3 (2018)


Credential ID: YFQkASxmnW

Microsoft Certified Solutions Associate: Windows Server 2016 (2018)


Credential ID G821-6666. Transcript ID (1221309)

Red Hat Certified Engineer (2014)

Red Hat

Credential ID: 140-119-785


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