Sarah A.

Hi! I recently worked as a travel agency agent and my primary task is confirming resort reservations across the US, Canada, Mexico, and the Caribbean. I have worked for multiple companies as a customer service representative by phone. I have handled general inquiries in a retail account, worked with billing concerns in an internet service provider account, and handled billing, technical, retention, and sales in a telecommunications account. For almost 2 years I have answered phone calls with the proper usage of tools and resources fit to answer the customer's questions while being friendly and efficient. I have been well-adhered to fast-paced ever-changing client policies. I worked as a transcriptionist as well for a few months before taking up work as a chat and email technical support representative of a VPN account for 1.5 years. I am currently working in the same company as a backup SME which answers queries of other agents with regard to the account's processes and helps with troubleshooting. -- Proficient typing skills at 50-60 WPM -- Computer skills and knowledge of the following software: MS Word, MS Excel, Google Suite, Zendesk, and SnapEngage. -- Good communication and customer service skills, both written and verbal. -- Eager to learn and can easily grasp tool usage and resource utilization.