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@sweetahnne2007
Member since January, 2010
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Administrative Support

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• Excellent customer service, administrative and transcription skills • Collections and Sales skills • Proficiency in Windows based applications • Excellent verbal and written communication skills • Back Office, emailing and chat support work experience - Have basic knowledge on WordPress website development, simple digital designing and imagery, Amazon Reselling, social media marketing, SEO and blogging, Web Scraping and Data Mining. I am very proficient with MS Office Suite (MS Word, PowerPoint, Excel, MS Access, MS Publisher) and other windows-based applications (i.e. Acrobat Photoshop, InDesign, CRM, Zendesk, Liveperson, etc.). Am able to type up to 60 words per minute with great accuracy and am keen to details. I am highly skilled and a highly motivated person and integrity is always my top priority.
$6 USD/ч.
2 отзыва (-ов)
1.9
  • 50%Выполненные работы
  • 100%В рамках бюджета
  • 100%В срок
  • N/AРейтинг повторного найма

Портфолио

Последние отзывы

Опыт

Senior Process Executive

Sep 2014 - Jun 2015 (9 months)

• Provided general customer service for a Property Claims Specialist firm in Australia. Handled documentation, invoicing, finalizing of claims and performed final quality assurance checks. Correspondence thru voice and email.

VIP Account Executive

Jun 2013 - Jun 2014 (1 year)

• Handled sales generation, documentations, provided general customer service and digital print designing for a premium accounts portfolio. Communicated thru voice (inbound and outbound), email (Zendesk) and chat (Liveperson).

Hotel Reservations and Sales Associate

Mar 2011 - Oct 2011 (7 months)

• Handled hotel reservations via phone, customer service and inbound sales for their hospitality account – The Hilton Group of Hotels in all of the U.S.

Collections Officer

Nov 2008 - Sep 2010 (1 year)

• Handled both inbound and outbound collections, account maintenance and skip tracing for the Auto Finance Department

IP Relay Operator / Transcription Service

Feb 2008 - Jul 2008 (5 months)

• Provided relay service through internet protocol and voice to hearing impaired and mute people in the US.

Customer Service and Sales Associate

Jun 2007 - Feb 2008 (8 months)

• Handled general customer service and inbound sales for a Telecommunications company in Australia (Optus Prepaid)

Customer Service Associate / Quality Analyst / Roadside Transportation Assistant

Apr 2003 - Jun 2007 (4 years)

• provided customer service and handled billing, enrollment and disputes to an electric company based in Texas (First Choice Power), handled quality assurance for a credit card company in the US (CompuCredit) and functioned as a Transport Assistant to one of largest freight logistics company the covered all of the US and Canada (Ryder)

Administrative Assistant

Sep 2000 - Sep 2001 (1 year)

• Provided administrative functions to different departments; conducted initial screening of applicants and assisted in facilitating workshops with Human Resources Department; handled inventory, requisition and supply of office supplies and equipment; and functioned as events coordinator to company’s sports activities

Assistant Supervisor / Senior Telecommunicator

Mar 1994 - Aug 2000 (6 years)

• Handled escalations, quality assurance coaching, message handling and delivery

Образование

Bachelor of Science in Chemical Engineering

1991 - 1994 (3 years)

Сертификаты

  • US English Level 1
    93%

Верификации

  • Соединено с Facebook
  • Предпочтительный фрилансер
  • Способ оплаты верифицирован
  • Телефон подтвержден
  • Личность подтверждена
  • Электронный адрес подтвержден

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