Изображение профиля tanzilasghar
@tanzilasghar
На сайте с 24 апреля 2012 г.
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tanzilasghar

В сети Офлайн
Motivated, reliable and hardworking individual who has over 5 years of experience giving professional, efficient and high quality service to various client service providers. I am skilled in order fulfillment including item listing and specialist in customer services. Client services for e-commerce portal includes email answering, returns handling, refund issue and other related matters. I am also expert in Microsoft Office includes word, excel, one note, power point etc. I'm a team player, but can steer the ship alone if needed. I look forward to working with you in providing excellent customer service and anything else you may need help with!
$5 USD/hr
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  • N/AВыполненные работы
  • N/AВ рамках бюджета
  • N/AСвоевременность
  • N/AРейтинг повторного найма

Портфолио

Последние отзывы

Нет отзывов.

Опыт работы

Freelancer (E-commerce & Customer service Specialist)

Jan 2019

Order Fulfillment. Email handling Return handling Refund Handling. Product Listing. Analysis and Reporting Inventory Handling

Team Lead Business Operations

Oct 2017 - Dec 2018 (1 year)

Setup Department from scratch for a startup. E-commerce management. Process Management. Operations Management. Vendor management. Lead Customer services. Lead Telesales division. Coordination with internal and external stake holders (Business partners within Pakistan and abroad )

Business operations specialist

Sep 2014 - Oct 2017 (3 years)

Taking care of Business Clients as per Company SOP's. Complaint handling via email and calls by using Siebel CRM. Coordinating with internal and external stakeholders to get the work done as per customer requirement. Coordinate department manager and quality assurance dept to ensure the provision of high quality services to B2B clients. Take escalating issues and resolve them.

Образование

Bachelor in Commerce B.com

2004 - 2007 (3 years)

Сертификаты

  • US English Level 1
    80%

Верификации

  • Соединить с Facebook
  • Предпочтительный фрилансер
  • Оплата подтверждена
  • Телефон подтверждён
  • Личность подтверждена
  • Электронный адрес подтвержден

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